Contact Us

Contact Us

If you need a question answered, take a look through our selection of common questions and answers. If you need to contact us through e-mail, you'll find a form below that will let you send a message directly.

Answers to Common Questions

A lot of the questions we’re sent tend to cover similar topics, so before sending us a mail message, please take a moment to see whether your question is answered here.

Can you give me more information about using myDISCprofile in a commercial setting or handling multiple personality profiles, and the costs involved?

Further details can be found on our myDISCprofile Manager website. Simply register for your free business account to access and evaluate the service.

Is there any way I can download a copy of my free report?

Sorry, but free profiles don’t provide a ‘download’ option. If you upgrade toi a full report, an option to create and download a PDF of the report is included, but that option isn’t available for free reports.

I was sent an invitation and completed the questionnaire, but I didn't receive a copy of a report.

When a myDISCprofile Manager user sends out an invitation, they are able to choose whether or not you will be able to view your report. If you completed a questionnaire from an invitation but did not receive a report, then it is likely that the person who sent you the original invitation simply did not activate this option.

If you expected to see a report, it may be helpful to contact the person who organized your questionnaire and request of a copy of your report from them.

I'd like to upgrade my free report. Do you offer any other payment options?

All our payment options are displayed on the website. These include credit cards, PayPal, ApplePay, GooglePay, AliPay and other options, depending on your device setup and location.

I completed a free questionnaire, but I didn't receive an e-mail notification at the end.

Provided you entered the correct e-mail address, please check your 'spam' folder. If you’re still unable to locate your email, try the questionnaire again; its free.

I upgraded to a full report, but I didn't receive an e-mail notification or receipt.

When you upgrade from a free to a full report, we will always send you an e-mail containing a copy of your report and a receipt for your purchase. If you did not receive this, the first thing to check is that your e-mail system has not mistaken the message for 'spam' and stored it in the wrong folder.

If that doesn't help, then there may have been a problem sending the message (for instance, we may not have your correct address). In that case, please use the 'Send a message' option at the bottom of this page to send us your details, and we'll organize a copy for you.

Can you send me an invoice for my report upgrade?

For free report upgrades, we're only able to provide a standard receipt. Only the Manager account service provides a full invoices option for your purchases.

What is a 'balanced profile' and what can I do about it?

Some combinations of answers to the personality questionnaire produce a 'balanced' result, a profile with no factors that stand out strongly enough to be recognized. In situations like this, we can't analyze the results sufficiently to provide a useful interpretation.

That's no problem; you can try the free questionnaire as many times as you like. To avoid a balanced profile on further tests, try to focus more strongly on the ways you behave in a particular set of circumstances.

I've forgotten the password for my account, or need to reset it for some other reason.

The myDISCprofile Manager service includes an automatic account reset page. Just follow that link and enter the e-mail address you used to set up your account, and you'll be guided through the rest of the process.

If your question isn’t answered here or your want to get in touch with us for any other reason, that’s no problem. Just use the ‘Send a message…’ option below to use our quick and convenient e-mail form.

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